Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Journey Lab LLC ("Journey Lab", "we", "us", or "our") collects, uses, and protects information in connection with this website and our services. We are committed to handling your information responsibly and transparently.

1. Information We Collect

We collect only the information needed to respond to enquiries and deliver our services:

Contact information you provide. When you contact us via the website form, email, or WhatsApp, we collect details such as your name, email address, company name, and the content of your message.
Client and project information. In the course of an engagement, we may process information necessary to perform the services, as defined in the relevant agreement.
Technical data. Our hosting provider may automatically collect standard technical information (such as IP address and browser type) for security and reliability purposes.

2. How We Use Information

To respond to enquiries and communicate with you.
To provide, manage, and improve our services.
To prepare proposals, agreements, and invoices.
To comply with legal, accounting, and regulatory obligations.

We do not sell your personal information, and we do not use it for advertising.

3. Legal Basis

We process personal information where it is necessary to respond to your request, to perform a contract with you, to comply with a legal obligation, or based on our legitimate interest in operating and improving our business.

4. Sharing of Information

We do not share your information with third parties except:

With trusted service providers (such as hosting, email, and payment infrastructure) that support our operations, under appropriate confidentiality obligations.
Where required by law, regulation, or valid legal process.
As necessary to perform an engagement, with your knowledge.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, tax, and accounting requirements. When information is no longer required, we securely delete or anonymise it.

6. Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard the information entrusted to us.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Third-Party Links

This website may contain links to third-party services (such as WhatsApp). We are not responsible for the privacy practices of those services and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of this website constitutes acceptance of the updated policy.

10. Contact

For any privacy questions or requests, please contact:

Journey Lab LLC
30 North Gould Street, Ste R
Sheridan, WY 82801, USA
EIN: 30-1450127
Email: karl@karlsjourney.com
WhatsApp: +33 6 43 75 77 31